Spotcheck provides an independent and objective customer service measurement tool for all customer-facing organisations throughout Ireland. We measure the levels of delivered customer service within your business allowing you to monitor, review and evaluate your customer service procedures.
Services include:
Mystery Visits
An undercover customer, using bespoke measurement criteria, evaluates and reports upon the levels of delivered customer service within your business either during a visit or a telephone call.
Judging Awards
We specialise in providing independent and objective judging systems for award schemes.
Market Research
We collect and analyse data regarding customer’s opinions and levels of satisfaction.
Focus Groups
We co-ordinate and facilitate focus groups to obtain opinions and perceptions of a specific targeted group of consumers.
spotcheck provides an independent and objective customer service measurement tool for all customer-facing organisations throughout ireland. we measure the levels of deliv
