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16/09/2002
Dodds insists standards must be met over benefit payments
Social Development Minister Nigel Dodds has called for there to be a higher standard of decision-making and payment accuracy of social security benefits.
The Minister was speaking following the publication of the Social Security Agency’s 3rd annual report on the 'Quality of Decision Making and Payment Accuracy for Social Security Benefits'.
Mr Dodds said: “It is very encouraging to note that, despite the challenges faced by the Social Security Agency, they have remained committed to improving standards. This is clearly demonstrated in the findings from accuracy monitoring in which there has been an overall improvement in seven benefit areas since 2000/01.
“However, I am not complacent and I am determined that this improvement will be sustained and extended to all benefits.”
Commenting on the need for accountability to the taxpayer, Mr Dodds said: “The report details the quality of decision making and payment accuracy in all social security benefits. It was overseen by a committee that is chaired by Mr Les Allamby, Director of the Northern Ireland Law Centre, and includes representatives from higher education and other advice organisations."
Commenting on the report, Mr Allamby said: “The targets set for social security benefit decision making and payment accuracy are challenging and results on overall performance in ensuring the right amount of benefit is payable every time are encouraging.
“Less satisfactory progress has been made in improving the general quality of decision-making. Compared to last year, results for seven social security benefits have improved whilst five have declined; this represents less progress than anticipated.
“There is no escaping the link between accuracy of decision-making and the complexity of social security legislation. The Committee recommends that the Department examine ways of simplifying legislation. The impact of poor decisions and incorrect payments can have serious effects on the lives of those people dependent on benefits. That is why quality improvement in these areas must remain a priority.”
(GMcG)
The Minister was speaking following the publication of the Social Security Agency’s 3rd annual report on the 'Quality of Decision Making and Payment Accuracy for Social Security Benefits'.
Mr Dodds said: “It is very encouraging to note that, despite the challenges faced by the Social Security Agency, they have remained committed to improving standards. This is clearly demonstrated in the findings from accuracy monitoring in which there has been an overall improvement in seven benefit areas since 2000/01.
“However, I am not complacent and I am determined that this improvement will be sustained and extended to all benefits.”
Commenting on the need for accountability to the taxpayer, Mr Dodds said: “The report details the quality of decision making and payment accuracy in all social security benefits. It was overseen by a committee that is chaired by Mr Les Allamby, Director of the Northern Ireland Law Centre, and includes representatives from higher education and other advice organisations."
Commenting on the report, Mr Allamby said: “The targets set for social security benefit decision making and payment accuracy are challenging and results on overall performance in ensuring the right amount of benefit is payable every time are encouraging.
“Less satisfactory progress has been made in improving the general quality of decision-making. Compared to last year, results for seven social security benefits have improved whilst five have declined; this represents less progress than anticipated.
“There is no escaping the link between accuracy of decision-making and the complexity of social security legislation. The Committee recommends that the Department examine ways of simplifying legislation. The impact of poor decisions and incorrect payments can have serious effects on the lives of those people dependent on benefits. That is why quality improvement in these areas must remain a priority.”
(GMcG)
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