RBS/Ulster Bank Announce 350 New Jobs

First Minister the Rt. Hon. Peter D. Robinson MLA and deputy First Minister Martin McGuinness MLA have announced 350 new jobs at the Ulster Bank Direct Customer Contact Centre in Danesfort in south Belfast.

RBS and Ulster Bank are investing £300,000 in additional office space at the Direct Customer Contact Centre to handle calls from RBS and NatWest customers in addition to the calls and webchats Ulster Bank already handles for its own customers. The centre has been identified by RBS as a centre of excellence and this, along with a high quality pool of local talent, was instrumental in the banks’ decision to expand the Belfast operation.

Mr Robinson said: "This investment by RBS/Ulster Bank creating 350 new jobs demonstrates once again how Northern Ireland is recognised internationally for the quality of our local talent in terms of educational qualifications, communication and social skills. These qualities are of the utmost importance to a company that wants to provide the highest possible levels of customer service.

"The Ulster Bank Contact Centre is a shining example of what can be achieved in Northern Ireland to secure this type of investment amongst intense global competition."

The deputy First Minister said: "This is a magnificent announcement by RBS and Ulster Bank creating 350 jobs. RBS, Ulster Bank and NatWest are very ambitious and the decision to locate these jobs here is testament to the dedication and ability of existing staff and management.

"This customer contact centre has already been recognised as an example of best practice in the industry. These jobs will offer people an opportunity to learn new skills and increase their knowledge and expertise in a highly competitive sector."

(CD/MH)