16/04/2003

Armagh investment to create 400 new jobs

Portadown-based, AnswerCall Direct (ACD) is to invest £7.3 million in a new purpose-built contact centre at Edenaveys, Armagh.

The investment will involve the implementation of new technology and is expected to provide over 400 new jobs at the Armagh centre by 2006.

The company will also continue to provide contact services to customers from its existing centres in Portadown, which together currently employ around 300 people.

Welcoming the company’s expansion, Economy Minister Ian Pearson said: “ACD is a first class example of an entrepreneurial company which is experiencing fast growth in the intensely competitive contact centre marketplace through an ongoing commitment to excellence in the services it provides to customers. This expansion is a significant investment by the company in its continued growth.

“It will also strengthen the skills base in Armagh by providing opportunities to local people to gain experience and expertise in customer focused telemarketing services."

Through its Principles for Business Support, Mr Pearson said Invest NI had assisted ACD to develop a business solution customised to its growth objectives.

AnswerCall Direct has been offered Selective Financial Assistance by Invest NI of £2.8 million towards the costs of the investment.

(MB)

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