20/05/2003

Nortel Networks sponsors Call Centre Expo 2003 Conference

Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.

The move complements Nortel’s drive, 'Engage Your Customers for Improved Customer Experience' and the conference has been designed to give delegates a thorough understanding of the current key issues affecting the call and contact industry, and provide them with expert solutions and examples of best practice for improved customer contact.

It will do this through high-level speaker presentations that will discuss key industry topics through the three conference track themes of People and Workplace; Business Process and Strategy; and Call and Contact Centre Technology.

Chantal Smith, Contact Centre and Self Service Product Marketing Manager, Nortel Networks, EMEA, said: "We recently announced the availability of our enhanced contact centre and self-service solutions, delivering Engaged Business Applications, as part of our 'One Networks. A World of Choice’ enterprise vision.

“The purpose behind Engaged Business Applications is to provide organisations with solutions that will enable them to improve customer service by anticipating customer needs. Our offering fits perfectly with the Call Centre Expo Conference positioning, and is the reason why we have chosen to sponsor it this year."

Kate Watts, Call Centre Expo Conference Manager was delighted that Nortel Networks was sponsoring the conference this year as Nortel Networks' solutions complemented the conference objectives.

As part of the Call Centre Expo Conference, Chantal Smith will be giving a presentation on how to 'Personalise the Customer Experience using Speech Technology".

This session will highlight how, through Nortel Networks' Speech Technology solutions, companies can take full advantage of their traditional contact centre technology, while also implementing 'user friendly' and very cost effective speech recognition technology, and therefore increasing customer loyalty while reducing the operational costs.

The 5th Call Centre Expo 2003 event and conference is the only event in the UK for all visitor and delegates call and contact centre needs, with more than 250 exhibitors, free educational features as well as the case study led conference.

This year Call Centre Expo will cover the full range of call and contact centre issues across the areas of People and Workplace; Business Process and Strategy; and Call and Contact Centre Technology.

Visit www.callcentre-expo.com or call +44 (0) 20 7921 8557 for further information.

(SP)

Related Northern Ireland Business News Stories
Click here for the latest headlines.

02 October 2002
Stream wins European Call Centre of the Year accolade
Stream International’s UK contact centre in Londonderry has been awarded the prestigious main award of the event ‘European Call Centre of the Year’ for the second year running. The company were presented with the award at the recent Call Centre Expo UK event.
28 September 2009
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre. Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
12 January 2004
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
20 August 2002
BoI shortlisted for Call Centre of The Year Award
The Bank of Ireland's Banking 365 service has made it through to the finals of the European Call Centre of the Year Awards. The annual European Call Centre of the Year Awards, organised by Call Centre Focus magazine, are designed to recognise the achievements of call and contact centres throughout Europe.
25 July 2001
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.