25/04/2014

Ulster Bank Refunds Customers

Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood.

The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday. The issue was identified when some customers said that cash machine withdrawals had been debited from their accounts twice.

This is the latest technical issue to hit the bank in recent times and has sparked concern.

Alliance Party spokesperson for Finance, Judith Cochrane, said: "Following the serious problems that affected Ulster Bank in 2012, I am deeply concerned that another technical problem has occurred.

"Ulster Bank has indicated that the money will be urgently returned to customers. However, they must also respond to any circumstances where charges have been incurred by customers who did not have enough money in their accounts as a result of this IT problem.

"To restore public confidence, Ulster Bank must take urgent action to ensure that there are no repeats of this incident."

Ulster Bank have since released a statement saying the money had been refunded to affected customers' accounts on Thursday night, and again issued an apology.

In 2012, a serious technical failure at parent company RBS meant many customers were left unable to access their money for weeks. The chaos led to the bank handing out £18m in compensation. Then last year, a series of glitches again hit the bank's systems. One such incident occurred in December, just days before Christmas when customers were unable to use their debit or credit cards, while online services and smartphone apps were also affected.

(JP)

Related Northern Ireland News Stories
Click here for the latest headlines.

29 November 2021
Justice Minister Launches Campaign Against Illegal Money Lenders
Paramilitary gangs must not be allowed to use illegal money lending to target the most vulnerable members of our communities, Justice Minister Naomi Long has said.
06 January 2020
Money Stolen In South Belfast Burglary
Police are appealing for information after a sum of money was stolen during a burglary in south Belfast. The incident was first reported at 10.30am on Saturday 04 January. It's believed entry was gained to the property in Inishowen Drive at sometime between 3pm on Thursday 02 January and when the burglary was reported.
18 January 2022
Public Urged To Talk To Older Family Members About Scams
The PSNI has appealed to the public to talk to their older family members about the dangers of scams, following a rise in phishing text, phone call and Whatsapp messages.
20 December 2021
Drugs Worth £1.25m Seized At Larne Port
The PSNI have seized drugs worth an estimated £1.25 million at Larne Port in a multi-agency operation.
31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.