SMEs To Benefit From Customer-Focused Workshops

Small businesses with aspirations of growth, enhanced profits and improved customer experiences are encouraged to attend an upcoming Department of Finance workshop.

The Innovation Lab two-day workshop is designed to give small to medium enterprises the opportunity to test new ideas and tools to create and deliver great customer experience in a fast changing marketplace.
News Image
Taking place on Monday 04 and Tuesday 05 November during Belfast Design Week, the free workshops will look at how better understanding your customers through techniques such as user profiling and customer journeys can set your business apart from the competition to create satisfied customers that keep coming back.

The sessions are organised as part of the USER-FACTOR project aiming to strengthen innovation in SMEs which is funded by the Interreg Atlantic Area Programme.

Places are limited to two attendees per business, with no charge to attend. Click here to find out more or book your place.

Related Northern Ireland Business News Stories
Click here for the latest headlines.

10 January 2020
NI Councils Provide Digital Support For Small Firms
Two Northern Ireland councils have joined forces to launch a Digital Growth Programme to support the development of small businesses.
13 February 2014
Council Launches Programme To Support 500 Small Businesses
A new programme has been launched by Belfast City Council to offer support to nearly 500 small businesses in the city. 'Go for Growth' aims to provide small businesses and social enterprises with the practical skills and flexible support needed to expand their individual organisations.
18 March 2020
Three Month Rates Holiday For NI Firms
The Department of Finance has implemented a three month rates holiday to assist local firms in managing the impact of the Covid-19 outbreak. Following the Chancellor's announcement on Tuesday, Finance Minister Conor Murphy said businesses will pay no rates bills for the next three months, saving a total of £100 million.
16 March 2020
Tax Helpline Established Amid Covid-19 Crisis
HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19). Available to any business or self-employed individuals concerned about paying their tax due to coronavirus, the service offers practical help and advice.
17 January 2002
Safety at work on agenda for small businesses
The Health and Safety Executive for Northern Ireland (HSENI) is spearheading a provincewide initiative to support small businesses.