07/12/2021

Bank of Ireland Launches Digital Banking Video Tutorial Series

The Bank of Ireland (BoI) has announced the launch of a new video tutorial series to make digital banking safer and more accessible for customers young and old.

BoI said that while their mobile app is now the most popular way to bank, some customers can be reluctant to use digital banking services because of concerns about online security or because they're unfamiliar with the technology and processes.

To help them, BoI has created 'Your Next Step', a series of short, easy-to-follow video tutorials on how to get set up for digital banking and perform a range of everyday banking tasks like checking your balance, viewing a statement online and managing standing orders. The videos are designed to give customers the reassurance and comfort of knowing exactly what to expect at each step before they do it for real.

William Thompson, Head of Branch Banking, Bank of Ireland UK, said: "Digital banking continues to grow at pace and many thousands of our customers already enjoy the benefits of safely completing everyday banking tasks online such as checking their balance, transferring funds between accounts or setting up a standing order.
News Image
"We want digital banking to be inclusive, accessible and safe for all our customers but we realise too that, for some, they are unclear where to make a start and are concerned about online security and making mistakes.

"To help our customers, we've created a series of simple step-by-step videos to show you how to download our banking app successfully, prepare for the call to our contact centre to activate your account, and then manage your everyday banking tasks from the comfort of your home using your mobile, tablet or personal computer. Online safety is absolutely critical so we've made sure to cover topics like strong passwords and safe ways to communicate with us when you need support and help.

"The videos are a great way for customers to prepare for and practice their first steps in digital banking. They show you what to expect at every single step along the way, so nothing is a surprise when you come to do it for real. And customers can take as many steps as they wish, all in their own time.

"At Bank of Ireland we want to do everything we can to make sure no one is left behind and customers have the confidence to bank online. We know digital banking can seem like a big leap to many customers but we hope that, by giving them the support and help they need, it is in fact a small step to ensure they too, can enjoy all the benefits of digital banking."

Part one of the video series, deals with mobile banking. Part two, focuses on desktop online banking.

Related Northern Ireland News Stories
Click here for the latest headlines.

26 November 2021
Education Minister Launches Series Of New NI100 Resources
A series of new resources, including 'A Time Capsule for 2021' and 'Life in the 1920's' curricular projects for schools, have been announced as part of the Department of Education's NI100 Education Programme.
25 November 2021
DUP Supports Bill To Tackle Online Anonymity And Abuse
The DUP have backed a new Private Members Bill to tackle the issue of online anonymity and abuse. Brought to Pariliament by Conservative MP Siobhan Baillie, the Bill was supported by Upper Bann DUP MP Carla Lockhart Commenting Carla Lockhart said: "Online abuse is now so woven into the World Wide Web that it is actually taking many platforms over.
22 November 2021
New Programme Launches To Keep Children Safe Online
A new programme aimed at protecting young people while they're online by helping them navigate cyber security has been launched by the NI Cyber Security Centre. The Cyber Champions Programme provides a resource pack to help teachers and leaders of youth clubs and uniformed groups explain key aspects of cyber security in a fun and meaningful way.
17 December 2021
£19.8m Announced To Provide Digital Devices For NI Teachers
Almost £20 million has been announced to provide digital devices for teachers. Around 20,000 devices will be provided to all statutory nursery, Primary School, EOTAS centre, Special School and Post Primary teachers. Welcoming the investment Education Minister Michelle McIlveen said: "I am pleased to announce £19.
04 January 2022
DUP Calls For Action On Online 'Wild West'
DUP Leader Sir Jeffrey Donaldson has condemned online abuse directed at Upper Bann MLA Diane Dodds. Sir Jeffrey said: "There is a real need to call time on the 'wild west' online where a small number of people believe they can say or do what they like without consequence.