31/05/2022

PSNI Answering Majority Of 999 Calls In Under 10 Seconds

Calls to 999 in Northern Ireland are answered in under 10 seconds according to the UK government's Beating Crime Plan, 999 Performance Data, which has been published for the first time by the Home Office.

The Police Service of Northern Ireland receives over 193,000 999 calls per year. The data which was collated from November 2021 – April 2022 showed that the PSNI answers, 999 calls, on average within 9.7 seconds, placing it firmly within the better performing services. It also reflects that 76% of calls are answered in under 10 seconds for the period measured.

PSNI Assistant Chief Constable Alan Todd, National Police Chief's Council (NPCC) Lead for Contact Management, said: "Behind every call is someone who needs the help of police in an emergency or at a time of need and therefore, our aim is to answer each call as quickly and efficiently as possible.
News Image
"The 999 Performance Data is helping policing understand the experience of the public from their point of view from the moment they dial 999. We know that there are sometimes lag times in connecting calls to the police and these vary across the country, however this isn't for a member of public to resolve, it is for us within policing to look at our infrastructure and work with our key partners to improve the experience of a member of public calling 999."

Policing services in England, Wales and Northern Ireland strive to answer 90% of 999 calls within 10 seconds.

"We know there are always improvements that can be made and we will continue to support BT and work together to be as efficient as possible in our call response time and improve the overall experience for members of the public calling 999. This data will inform and strengthen our work to further improve the speed of the service provided to the public," Todd added.

Knowing when to call 999 is key, according to Assistant Chief Constable Todd: "We know that most people will call the police in their time of need, but unfortunately this isn't always the case with prank calls and inappropriate use of the system. My message to the public is always call 999 if a serious offence is in progress or has just been committed; if there is a threat to someone's life, or they are in immediate danger or harm, or if property is in danger of being damaged; or if a serious disruption to the public is likely. "If it is less urgent, and a police matter and you are able to, you can report this via our online reporting form on our website or by dialling 101."

Related Northern Ireland News Stories
Click here for the latest headlines.

15 September 2011
One In Five NI 999 Calls Not Emergencies
According to the latest records, one in five 999 calls in Northern Ireland last year did not actually require emergency assistance. Approximately 28,500 calls made last year did not require the expertise of a paramedic when they arrived at the scene.
06 May 2015
999 Calls May Be Delayed Due To Strike Action
999 calls may be affected by the strike action being taken by Northern Ireland Ambulance Service (NIAS) workers. Unite the union started a 24 hour strike, which began at midnight, in a dispute over pay. There may be some delays in response to emergency calls, the NIAS has warned.
20 June 2017
Belfast Woman Jailed For Attempting To Murder PSNI Officer
A Belfast woman has received over 16 years behind bars for attempting to murder a police officer in 2013. Christine Connor pleaded guilty in May to attempting to murder a police officer in the Crumlin Road area of Belfast on 28 May, 2013, as well as a number of terrorism offences.
08 August 2022
Police Officers Hospitalised During Arrest In Dungannon
A 40-year-old man has been arrested in Dungannon on suspicion of a number of offences, including two counts of attempted grievous bodily harm, two counts of assault on police and two counts of possession of an offensive weapon Two police officers were injured during the arrested when the suspect threw metal garden furniture at them and smashed a gl
21 July 2022
Weapons Seized In Police Searches In East Belfast
A number of weapons have been seized in a police operation in east Belfast, which saw officers conducted a series of search operations on the morning of Wednesday 20 July.