Dublin Airport Reports 'Significant Improvements' For Passengers

Dublin Airport (DA) has reported 'significant improvements' in the passenger experience at airport security were made in June, indicating that the plans in place to manage the operation over the busy summer period "are achieving their desired result".

Since Friday 01 July and the start of the official school summer holidays, over 420,000 passengers have travelled through Dublin Airport, with 50,000 to 56,000 people departing each day. The vast majority are getting through security screening in less than 45 minutes.

By comparison with the more drastic measures and impacts reported by peer airports internationally, DA's current plans are proving effective, and they said that they have "increasing confidence, that other than COVID risks, we are now in a much more robust position to manage peak summer traffic over the coming weeks".

daa is working around the clock, to ensure they have the right plans and resourcing levels in place to sustain DA's operations successfully during the extremely busy summer period ahead. They said that they are keen to avoid capacity reductions, which have been deployed at other UK and European airports, as these would have a material impact on the summer travel plans of a significant number of passengers and families, most of whom have not enjoyed a foreign holiday in over two years and impact business travellers.

Staffing challenges facing the aviation supply chain across airlines, ground handling companies, and third-party contractors are impacting check-in, baggage handling, retail and cleaning services, and impacting the customer experience

While the vast majority of flights at Dublin Airport operated according to schedule, a spike in COVID-19 cases resulted in some airlines and baggage handling crews being short of staff resulting in flight cancellations and delays at airline check-in desks and bag drop areas. Whereas issues relating to flight cancellations and delayed, or lost luggage are outside daa's remit, we empathise with those affected and regret the impact this is having on their passenger experience.

• Passenger advice

Anyone who has been impacted by flight cancellations or who needs assistance with baggage tracing should contact their airline or the airline's ground handling company on these matters.

daa continues to ask all passengers to heed our advice – to be at the airport 2.5 hours before a short-haul flight or 3.5 hours prior to a long-haul departure, with up to an additional hour allowed if checking in a bag, if possible, by checking with their airline.