Almost 37,000 Incidents Reported Online To PSNI In Two Years

Since its introduction almost two years ago, the Police Service of Northern Ireland's online reporting system has received close to 37,000 reports of non-emergency incidents.

Between 1st September 2023 and 17th January 2025, a total of 36,874 reports were submitted online, covering a range of incidents including crimes, domestic abuse, fraud, road traffic collisions, and anti-social behaviour.

Public feedback on the online reporting tool has been largely positive, with 71.19% of respondents describing it as 'very good' or 'good'.

Some of the positive feedback received includes:

• "Excellent system. The best I have seen."

• "Quick and easier than ringing - I was on hold for far too long."

• "Excellent laid out page, easy to follow everything needed to record the incident was covered"

• "Easy to follow, intuitive and efficient way of reporting"

• "I am Dyslexic and I found the form easy to use. Thanks"

The online reporting system provides a convenient and efficient alternative for members of the public to report non-emergency incidents to the PSNI.

Assistant Chief Constable Ryan Henderson said: "It's really heartening to receive such positive feedback, and reassures us as a Police Service that what we are doing is working well. "We are constantly working to improve our service, and make it as effective as we can for everyone. The volume of reports made since we launched online reporting, and the feedback we've received to date, shows we are responding as quickly as possible, 24 hours a day, seven days a week, just as we would with reports made via 101 or 999."

Benefits of online reporting

ACC Ryan Henderson says it's important the public have a choice when it comes to how they make a report to police.

ACC Ryan Henderson continued: "We want to offer people as much choice as possible to report an incident or crime to us, in a way that's convenient to them. The benefit of online reporting is there is no waiting in a '101' queue, and people can make a report at a time that suits them, all in a matter of minutes."

Police stress the '101' service is still available, and not affected, and ACC Ryan Henderson said: "Reporting online helps make sure we can prioritise those who need to speak to us via 101.

"To anyone needing to make a report, we would urge you to consider doing so online with the reassurance that no matter where you are, you can reach us when you need to and your reports will be considered in live time, in the exact same way as a '101' call.

"Put simply, reporting online is an instant option that saves time and is quick and easy."

You can make a report online at www.psni.police.uk/report which is accessible 24 hours a day, seven days a week. You can continue to call police to report a non-emergency incident via 101, always dial 999 in an emergency.