The Police Service of Northern Ireland (PSNI) has launched a new online portal that includes a dedicated victim update facility. The service, which went live on Tuesday, 2 September 2025, is designed to improve communication and transparency for victims of crime, allowing them to track the progress of an investigation they have reported.

The portal enables victims to request an update on their case directly from the investigating officer, effectively allowing them to 'self-serve' when seeking information. Once the officer has provided a response, the victim will receive a notification via text or email, alerting them that an update is available to review on the portal.

Updates provided through the online service will include a confirmation that a report has been received and details of the investigating officer assigned to the case. Victims will also be able to see key updates as the investigation progresses, providing assurance that the case is being dealt with. When a case is closed, the portal will provide a reason why, along with any outcomes or advice.

Assistant Chief Constable (ACC) Anthony McNally said: "In line with the Chief Constable's vision of a Police Service that is victim and community focused in meeting the needs of those we serve, the Police Service of Northern Ireland is delighted to today launch My PSNI Portal, improving how victims can choose to contact us and make use of the police services we now offer online.

"Victims will be able to interact with officers on the online portal after they have reported a crime to us, and the portal will also enable them to access general advice and information on victim support, crime prevention and local information applicable to what they may be looking for. In addition, users are provided with information specific to their reported crime.



"This online system is by no-means a replacement for phoning our 101 service, but will be an additional resource to help manage the demand of 101 calls and improve the service we provide through victims being able to receive updates online.  In turn we hope to see a decrease in 101 abandonment rates and queue waiting times."



ACC McNally continued: "This is an exciting time and a significant step for PSNI's Information Communication Services (ICS) department, enabling the teams to showcase their consistent efforts to drive digital transformation and improve choice for those who need to contact us."

Commissioner Designate for Victims of Crime, Geraldine Hanna, said: "Poor communication is one of the key criticisms I hear from victims about our criminal justice system and I commend the PSNI for actively trying to improve how they communicate with victims.

"I don't think it can be overstated just how important good communication and choice about how to receive information is to victims of crime.

"This portal is an additional tool that can bolster the PSNI's ability to communicate effectively with victims.

"Of course, for some victims, a phone call or a visit will still be necessary, but for many this portal will provide a timely and effective method to receive updates on their case."

For more information on this service, visit the My PSNI Portal webpage