12/11/2004

Credit card statements set to carry 'health warning'

Credit cards users will get a 'health warning' on their statements to help with their repayment plans under new guidelines to be introduced into the Banking Code, it has emerged today.

Banks and financial institutions will include 'health warnings' for minimum payment customers and oversee the wider availability of basic bank accounts following an independent review of the code carried out by Professor Elaine Kempson of Bristol University.

The Banking Code, which is voluntary, sets the standards of good banking practice for banks and building societies to follow when they are dealing with personal customers in the UK. The first code took effect from March 16 1992.

In her report, Prof Kempson – who was appointed as independent reviewer for the Banking Codes in 2001 – outlined a series of proposals for improving the way banks and building societies handle their credit card customers and customers in financial difficulty.

Following her recommendations, the new banking code will also include provisions for a summary box to be included on credit card agreements; new commitments to customers if branches close or services are reduced; better explanation for customers on how to claim balances on dormant accounts; and greater transparency of clearing cycles for electronic payments as well as cheques.

The new measures, some of which were the result of ideas put forward by the industry, and some by consumer groups, are due to take effect from March 1 2005.

Ian Mullen, chief executive of the British Bankers' Association, said that Prof Kempson's "sensible, practical and appropriate" recommendations would help make banks more transparent and responsive to customer needs.

Sandra Quinn, communications director at the Association for Payment Clearing Services, said: "It's great to see a new section on credit cards included: it makes sense to pull together all the issues the industry has proposed. It is another clear sign of the industry's commitment to improve transparency. We are a nation of card users and the industry wants to make sure we all have the information we need to understand how they work and to use them wisely."

(gmcg/sp)

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