Benefit order books replaced by direct payment

The Social Security Agency (SSA) has confirmed that the last ever batch of benefit order books are currently being distributed.

"The last benefit order books are now being sent out, so it's definitely time for change to Direct Payment," said the Social Security Agency's Customer Service Director Anne Flanagan.

Based on the wartime ration book system introduced in the 1940's, the order books are being phased out and no order books will extend beyond December 31, 2004.

Direct Payment adopts a more modern approach to paying social security benefits. The SSA say that it offers greater flexibility, convenience and security for customers, and gives them more control over their money - they do not have to get all of their cash out in one go, as they have to do with order books.

Anne Flanagan says: "By paying their benefit money into a bank, building society or Post Office card account, our customers don't have to worry about keeping cash around the house. Direct Payment is therefore much safer and more secure, particularly for some of our more vulnerable customers."

Customers should contact their nearest Social Security or Jobs & Benefits office where staff will help them to make the change.

Alternatively they can call a freephone number on 0800 107 5000 to receive advice on the options available.

(SP)