Lagan Technologies serves 10m UK citizens

Belfast-based Lagan Technologies, a provider of customer relationship technology and services to local government and public sector organisations, has announced that the 10 millionth UK citizen is now being served by its technology.

Lagan’s 'Frontline' citizen relationship management (CRM) system is designed to improve the way citizens interact with council departments and public bodies by easing access to essential services and enhancing service efficiencies.

“Lagan topped the 10 million mark when Frontline was selected by Coventry City Council, where in partnership with Serco, the initial solution was deployed in less than two months,” said Philip Murray, Executive Director at Lagan.

Mr Murray said that Lagan had delivered the Frontline solution in 70 authorities, and is in the implementation process with a large number of others.

"By continuing to help Councils deliver better customer service at lower cost, we are confident that we will add significantly to the number of citizens served by Frontline in the future. Our aim is to reach 15 million in the next six months,” added Mr Murray.

Lagan’s Frontline relationship management model provides a single, 360 degree view of every individual citizen’s contact history. Multiple enquires can be handled via a single point of contact with rapid access to existing back-office systems and a full view of the citizen’s previous enquiries and their status. This has resulted in a number of councils reporting a dramatic improvement in the volume of calls resolved at first point of contact, and means people can access services in the way they prefer at the time they choose.

Lagan customers have won numerous awards for improving service to citizens by implementing the Frontline solution. Awards include the Cabinet Office Charter Mark, the British Computer Society Awards, the Good Communications Award and the Association of Public Service Excellence Award.

One of the fastest growing IT companies in Ireland, in the Deloitte Fast 50 for the last five years, Lagan has been listed in the Sunday Times Tech Track 100 Awards.

Lagan has recently launched in the US public sector market and has already won several contracts.

(SP)