28/03/2002

BT invest in NI while jobs go across the UK

Northern Ireland is to benefit from a £100 million UK wide investment by BT in the next generation of call centres.

The centre in Enniskillen, which employs 266, will be upgraded to a multi-functional centre over the next two years.

The investment across the UK follows a review of call centre activity by BT, which has led to a number of closures in other parts of the country.

BT Northern Ireland chief executive, Hanif Lalani, believes the investment in Enniskillen is a great boost for call centre staff across the province.

“This is great news for Northern Ireland,” he said. “An extensive review has been carried out and all our call centres are to remain open, with Enniskillen benefiting from the national investment.

“Clearly we have highly skilled staff in our call centres and Northern Ireland has been recognised as a centre of excellence in this review.

“That’s something to be proud of and I know government has worked hard at projecting the province as a great call centre location. Well here’s more proof for those who had any doubt.”

More than 750 are employed in BT’s Northern Ireland call centres providing a range of services for customers right across the UK.

BT nationally is to develop 31 next generation call centres as part of a rationalisation programme, which began in the autumn of 2001.

“Northern Ireland remains at the forefront of call centre technology and this investment will ensure our customers receive the best services available, services tailored for 21st Century living and a modern working environment,” said Hanif Lalani.

The new upgraded centres will be multifunctional providing a wide range of call services for customers across the UK.

(GB)

Related Northern Ireland News Stories
Click here for the latest headlines.

15 January 2020
Searches As ATM Thieves Chased Across Border
The PSNI is conducting searches after thieves travelling with an ATM stolen from Co Louth travelled across the border this morning. The culprits were intercepted on Dunleer Main Street at around 4.30am this morning, Wednesday 15 January, by patrolling members of the Garda Armed Support unit.
27 February 2003
Lifelong learning reaches five million milestone
Calls to the UK's largest careers and learning information service this week reached five million, signalling a determination by people to create a better future for themselves.
03 June 2004
BT jobs boost for Enniskillen call centre
BT is to create 194 new jobs in Co Fermanagh after it announced it is to upgrade and expand its Enniskillen call centre to create an e-customer services (e-cs) centre.
07 April 2004
NTL to close Belfast call centre
NTL has announced it is to close its Belfast-based call centre within the next 18 months as part of a "business efficiency drive". Of its 13 call centres, 10 - including Belfast - will be consolidated into three state-of-the-art call centres in Manchester, Swansea and Bellshill (Glasgow).
17 February 2004
Belfast to get jobs boost from BA call centre restructuring
Up to 50 new jobs look set to be created by British Airways (BA) in Belfast after it was announced that the airline is to restructure its UK call centre operation. BA said it was restructuring the operation in response to the growing number of customers who book flights on the airline’s website and the declining number of calls handled.