BT invest in NI while jobs go across the UK

Northern Ireland is to benefit from a £100 million UK wide investment by BT in the next generation of call centres.

The centre in Enniskillen, which employs 266, will be upgraded to a multi-functional centre over the next two years.

The investment across the UK follows a review of call centre activity by BT, which has led to a number of closures in other parts of the country.

BT Northern Ireland chief executive, Hanif Lalani, believes the investment in Enniskillen is a great boost for call centre staff across the province.

“This is great news for Northern Ireland,” he said. “An extensive review has been carried out and all our call centres are to remain open, with Enniskillen benefiting from the national investment.

“Clearly we have highly skilled staff in our call centres and Northern Ireland has been recognised as a centre of excellence in this review.

“That’s something to be proud of and I know government has worked hard at projecting the province as a great call centre location. Well here’s more proof for those who had any doubt.”

More than 750 are employed in BT’s Northern Ireland call centres providing a range of services for customers right across the UK.

BT nationally is to develop 31 next generation call centres as part of a rationalisation programme, which began in the autumn of 2001.

“Northern Ireland remains at the forefront of call centre technology and this investment will ensure our customers receive the best services available, services tailored for 21st Century living and a modern working environment,” said Hanif Lalani.

The new upgraded centres will be multifunctional providing a wide range of call services for customers across the UK.


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