Menu
17/10/2011
Blackberry Give Away £63M In App-ology
Phone company Blackberry have announced they will be giving away premium apps to customers after millions were left without Smartphone service for over three days.
Research in Motion (RIM) the company behind the phone left customers furious when their phones were left unable to access email, surf the web or use the BlackBerry Messenger service.
The problems began last Monday and services were only fully restored on Thursday.
Rim said the apps would be offered free of charge to subscribers as "an expression of appreciation for their patience during the recent service disruptions".
The apps will be made available to customers over the coming weeks on BlackBerry App World and would continue to be available until December 31, 2011.
RIM Co-CEO Mike Lazaridis said: “Our global network supports the communications needs of more than 70 million customers.
“We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.
“We are grateful to our loyal BlackBerry customers for their patience. We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
During the interruptions last week, many customers experienced service failure and delays over a period of approximately three days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States.
Blackberry said its global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible.
Among the apps being made available are:
SIMS 3 - Electronic Arts
Bejeweled - Electronic Arts
N.O.V.A. - Gameloft
Texas Holdem Poker 2 - Gameloft
Bubble Bash 2 - Gameloft
Photo Editor Ultimate - Ice Cold Apps
DriveSafe.ly Pro - iSpeech.org
iSpeech Translator Pro - iSpeech.org
Drive Safe.ly Enterprise - iSpeech.org
Nobex Radio™ Premium - Nobex
Shazam Encore - Shazam
Vlingo Plus: Virtual Assistant – Vlingo
(DW/BMcC)
Research in Motion (RIM) the company behind the phone left customers furious when their phones were left unable to access email, surf the web or use the BlackBerry Messenger service.
The problems began last Monday and services were only fully restored on Thursday.
Rim said the apps would be offered free of charge to subscribers as "an expression of appreciation for their patience during the recent service disruptions".
The apps will be made available to customers over the coming weeks on BlackBerry App World and would continue to be available until December 31, 2011.
RIM Co-CEO Mike Lazaridis said: “Our global network supports the communications needs of more than 70 million customers.
“We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.
“We are grateful to our loyal BlackBerry customers for their patience. We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
During the interruptions last week, many customers experienced service failure and delays over a period of approximately three days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States.
Blackberry said its global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible.
Among the apps being made available are:
SIMS 3 - Electronic Arts
Bejeweled - Electronic Arts
N.O.V.A. - Gameloft
Texas Holdem Poker 2 - Gameloft
Bubble Bash 2 - Gameloft
Photo Editor Ultimate - Ice Cold Apps
DriveSafe.ly Pro - iSpeech.org
iSpeech Translator Pro - iSpeech.org
Drive Safe.ly Enterprise - iSpeech.org
Nobex Radio™ Premium - Nobex
Shazam Encore - Shazam
Vlingo Plus: Virtual Assistant – Vlingo
(DW/BMcC)
Related UK National News Stories
Click here for the latest headlines.
01 September 2015
Contactless Card Payment Limit Increases To £30
The limit on contactless card payments has increased from £20 to £30, the UK Cards Association has announced. Payment terminals are being updated to accept the new limit from today Tuesday, 1 September. The move comes as figures reveal contactless spending rose from £287m in January to £567m in June. In total, £2.
Contactless Card Payment Limit Increases To £30
The limit on contactless card payments has increased from £20 to £30, the UK Cards Association has announced. Payment terminals are being updated to accept the new limit from today Tuesday, 1 September. The move comes as figures reveal contactless spending rose from £287m in January to £567m in June. In total, £2.
26 September 2013
Mortgage Customers To Be Compensated For Banks Error
Thousands of mortgage customers of Clydesdale and Yorkshire Bank are to be compensated following a ruling that they were treated unfairly. It is understood that the bank miscalculated some 22,000 customers' variable rate home loans, with the customers subsequently paying too little over a four-year period.
Mortgage Customers To Be Compensated For Banks Error
Thousands of mortgage customers of Clydesdale and Yorkshire Bank are to be compensated following a ruling that they were treated unfairly. It is understood that the bank miscalculated some 22,000 customers' variable rate home loans, with the customers subsequently paying too little over a four-year period.
13 January 2011
British Gas Invests For Vulnerable Customers
British Gas have announced that it is making a new investment of £37 million in support for its vulnerable customers. Each customer on British Gas' Essentials social tariff will receive £50 as a credit on their winter bill. Prepayment customers will receive the credit direct to their meter.
British Gas Invests For Vulnerable Customers
British Gas have announced that it is making a new investment of £37 million in support for its vulnerable customers. Each customer on British Gas' Essentials social tariff will receive £50 as a credit on their winter bill. Prepayment customers will receive the credit direct to their meter.
24 October 2008
Ofgem Launches 'Energy Best Deal'
Energy regulator Ofgem has launched Energy Best Deal, a campaign to empower low income customers with the information to help them make the most of the energy market. The campaign has been devised by Ofgem and Citizens Advice and has been funded by the Department for Energy and Climate Change (DECC).
Ofgem Launches 'Energy Best Deal'
Energy regulator Ofgem has launched Energy Best Deal, a campaign to empower low income customers with the information to help them make the most of the energy market. The campaign has been devised by Ofgem and Citizens Advice and has been funded by the Department for Energy and Climate Change (DECC).
07 April 2008
HSBC Loses Customers' Details Disc
The HSBC bank has admitted that a computer disc, containing details of 370,000 customers, has been lost. The disc contains customers' names, dates of birth and levels of life assurance cover. It is understood that the disc went missing four weeks ago after it was sent via courier from the bank's Southampton offices.
HSBC Loses Customers' Details Disc
The HSBC bank has admitted that a computer disc, containing details of 370,000 customers, has been lost. The disc contains customers' names, dates of birth and levels of life assurance cover. It is understood that the disc went missing four weeks ago after it was sent via courier from the bank's Southampton offices.
-
Northern Ireland WeatherThis Evening and Tonight:Dry in the southeast at first otherwise widespread light rain or drizzle for most. It will turn mostly dry towards dawn, although a few patches of light rain or drizzle continuing, mainly in the southwest. Minimum temperature 5 °C.
