Menu
20/12/2011
TalkTalk Most Complained About Last Quarter
A report from the UK's telecoms regulator has revealed that the TalkTalk group is the most complained about company in the industry last quarter, for its landline and fixed broadband services.
Ofcom’s data showed that from July to September 2011 it received the most complaints about the TalkTalk Group with 0.77 complaints per 1000 landline customers. Ofcom said the complaints were largely driven by issues relating to billing and customer service issues.
The least complained about provider over the same period for the fourth quarter in a row was Virgin Media with 0.19 complaints per 1000 customers.
On fixed broadband services, TalkTalk also generated the most complaints as a proportion of its customer base, with 0.55 complaints per 1000 customers, largely driven by line faults and other service issues.
The least complained about providers over the same period were Sky and Virgin Media, with 0.19 complaints per 1000 customers.
The data also found that overall mobile complaint levels were much lower than for landline and fixed broadband services but from July to September 2011 it had received most complaints about 3UK, with 0.14 complaints per 1000 customers. The complaints against 3UK related to disputed charges and customer service issues.
There had also been an increase in complaints against Virgin Mobile over the last quarter concerning the same issues.
The least complained about provider over the same period was O2 with 0.02 complaints per 1000 customers.
(DW)
Ofcom’s data showed that from July to September 2011 it received the most complaints about the TalkTalk Group with 0.77 complaints per 1000 landline customers. Ofcom said the complaints were largely driven by issues relating to billing and customer service issues.
The least complained about provider over the same period for the fourth quarter in a row was Virgin Media with 0.19 complaints per 1000 customers.
On fixed broadband services, TalkTalk also generated the most complaints as a proportion of its customer base, with 0.55 complaints per 1000 customers, largely driven by line faults and other service issues.
The least complained about providers over the same period were Sky and Virgin Media, with 0.19 complaints per 1000 customers.
The data also found that overall mobile complaint levels were much lower than for landline and fixed broadband services but from July to September 2011 it had received most complaints about 3UK, with 0.14 complaints per 1000 customers. The complaints against 3UK related to disputed charges and customer service issues.
There had also been an increase in complaints against Virgin Mobile over the last quarter concerning the same issues.
The least complained about provider over the same period was O2 with 0.02 complaints per 1000 customers.
(DW)
Related UK National News Stories
Click here for the latest headlines.
29 September 2011
TalkTalk Complaints Dominates Ofcom Data
The broadcast and telecoms regulator, Ofcom, has published its latest complaints data revealing the most complained about major telecoms providers between April and June 2011. Ofcom's data shows that from April to June 2011 it received the most complaints about TalkTalk Group with 0.8 complaints per 1,000 customers.
TalkTalk Complaints Dominates Ofcom Data
The broadcast and telecoms regulator, Ofcom, has published its latest complaints data revealing the most complained about major telecoms providers between April and June 2011. Ofcom's data shows that from April to June 2011 it received the most complaints about TalkTalk Group with 0.8 complaints per 1,000 customers.
12 September 2012
C4 Cancel Islamic Film Screening Over Security Concerns
Channel 4 has cancelled the planned screening at its headquarters of a documentary film questioning the origins of Islam, citing security concerns. The broadcaster received over 1,000 complaints following a showing two weeks ago of ‘Islam: The Untold Story’.
C4 Cancel Islamic Film Screening Over Security Concerns
Channel 4 has cancelled the planned screening at its headquarters of a documentary film questioning the origins of Islam, citing security concerns. The broadcaster received over 1,000 complaints following a showing two weeks ago of ‘Islam: The Untold Story’.
24 June 2005
Complaints watchdog tells NHS 'improve complaints handling'
The Healthcare Commission has told the NHS that it needs to improve the handling of patient complaints. The Commission, which handles complaints that the NHS cannot resolve, made the comment as it published figures which indicated that the NHS were not doing enough to resolve grievances locally.
Complaints watchdog tells NHS 'improve complaints handling'
The Healthcare Commission has told the NHS that it needs to improve the handling of patient complaints. The Commission, which handles complaints that the NHS cannot resolve, made the comment as it published figures which indicated that the NHS were not doing enough to resolve grievances locally.
15 September 2003
Out of hours GP service sees big rise in complaints
Complaints about treatment provided by GPs outside normal working hours have risen significantly over the past seven years, according to new figures published by the Medical Defence Union (MDU).
Out of hours GP service sees big rise in complaints
Complaints about treatment provided by GPs outside normal working hours have risen significantly over the past seven years, according to new figures published by the Medical Defence Union (MDU).
05 March 2015
Police Cleared Over Death Of Hamzah Khan
A verdict of "no misconduct" by any police officer has been found after the body of a four-year-old was discovered starved to death in his cot two years after he died.
Police Cleared Over Death Of Hamzah Khan
A verdict of "no misconduct" by any police officer has been found after the body of a four-year-old was discovered starved to death in his cot two years after he died.
-
Northern Ireland WeatherThis Evening and Tonight:Cloudy start and the chance of the odd evening shower. Soon becoming dry with prolonged clear spells allowing fog patches to develop in places. Cloud increases in the early hours with patchy rain northwest towards morning. Minimum temperature 3 °C.
