13/12/2013

Govt To Restrict Use Of Premium Numbers

The government has unveiled plans to end the use of premium helpline numbers used by some companies.

From June 2014, use of premium 084/087 numbers, which can cost customers between 36p and 82p a minute, will be restricted.

Announcing the move, Consumer Minister Jo Swinson said: "From next year, if something goes wrong with a cooker or commuters want a refund on their season ticket, they will now pay the same to phone a helpline as they do to call friends or family."

The new regulations will not extend to financial services companies, but it is understood that the Financial Conduct Authority is considering the introduction of similar restrictions.

(MH/JP)

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