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21/02/2014
Four In Five Rail Passengers Unaware Of Refund Rights
A survey conducted by the rail authority has found that four out of five passengers don't know their rights surrounding claiming compensation.
The report by the Office of Rail Regulation (ORR) found that a key reason for this was a lack of information – 18% of respondents said they felt information on passengers rights in regards to train cancellations and refunds was "readily available", with 68% saying it was ‘rarely’ or ‘never’ available.
Going on to ask passengers for suggestion on how these services could be improved, the survey found rail users wanted information to be clearer and more readily available, and better assistance from train companies.
The report, Passenger Compensation and Refund Rights for Delays and Cancellations Report, can be read in full on the ORR website
(MH)
The report by the Office of Rail Regulation (ORR) found that a key reason for this was a lack of information – 18% of respondents said they felt information on passengers rights in regards to train cancellations and refunds was "readily available", with 68% saying it was ‘rarely’ or ‘never’ available.
Going on to ask passengers for suggestion on how these services could be improved, the survey found rail users wanted information to be clearer and more readily available, and better assistance from train companies.
The report, Passenger Compensation and Refund Rights for Delays and Cancellations Report, can be read in full on the ORR website
(MH)
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In a joint statement made today Network Rail and Jarvis plc have formally accepted liability for the 2002 Potters Bar rail crash. Network Rail and Jarvis said they hoped that by "formalising the liability issue, those affected by the tragedy will gain some level of comfort and assistance".
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Northern Ireland WeatherToday:A mostly cloudy start with scattered showers, the showers becoming more isolated and largely confined to the south this morning. Becoming brighter this afternoon, the best of any sunnier spells across northern counties. Northerly winds easing. Maximum temperature 12 °C.Tonight:A dry evening with late sunny spells and some long clear spells overnight. Becoming cloudier across the north towards dawn with a few showers possible. Touch of frost in south. Minimum temperature 0 °C.
