Mobile Customers To Share £1m Refund

Mobile provide EE is to refund around £1m to a number of customers wrongly charged VAT between October 2012 and October 2014.

It is understood that EE customers who travelled outside the EU during those dates and used internet data were affected by the charges. The company estimated it as being about 0.5% of its customers.

Refunds are expected to range between £2 and £80 per customer.


Related UK National News Stories
Click here for the latest headlines.

28 February 2014
Energy Suppliers To Return £400m To Former Customers
Ofgem is calling on large suppliers to make sure money is returned to their former customers after its analysis revealed that the companies hold more than £400m in credit from closed accounts. This builds on recent commitments by most major suppliers to automatically refund surpluses to current direct debit customers.
09 December 2011
Shoppers Should Know Right To Return
The UK's fair trading body is urging shoppers to know their consumer rights when buying clothes for the Christmas party season or in New Year sales.
25 July 2008
Commuter's Free Ticket To Ride As Oyster Card Crashes
London's Oyster card system has been shut down today for the second time in two weeks due to technical issues. The latest problem means that ticket barriers are being kept open at all stations until the problem is rectified. The first time chaos hit the transport network, 40,000 customers were left with corrupted cards.
07 March 2006
Customers to receive refund from Severn Trent Water
Customers of Severn Trent Water are to receive refunds after an investigation by Ofwat found the water company had overcharged customers. The regulator's investigation found that the water company, which has more than eight million customers, had provided regulatory data that was either "deliberately miscalculated" or "poorly supported".
03 July 2015
EE Fined £1m By Regulator Ofcom
EE has been fined £1m for failing breaching rules regarding the handling of customer complaints. An investigation my Ofcom found that from July 2011 to April 2014, EE did not provide its customers with "accurate or adequate information" about their right to take complaints to an alternative dispute resolution (ADR) scheme.