Menu
10/08/2001
Text messaging set to revolutionise customer relations
Large-scale deployment of corporate text messaging is about to hit the European market following the rollout of Customer Relations Management enhancement, according to Duncan Smyth CEO of leading UK-based service provider 54zero.
Specialising in both turnkey and managed text message services the company has designed and developed a range of modular solutions for text messaging applications. Mr Smith said: “Text messaging is largely perceived as a consumer product exploited by a youth element as a social activity. In fact, to the corporate initiated, text messaging is the hottest new element in customer relations management.
“Those companies that have quietly adopted text messaging as a technology platform for Customer Relations Management are keeping quiet to maintain a competitive advantage.”
Mr Smyth concluded by saying he believed that text messaging would remain a key component of current, 2.5G and 3G mobile phone platforms for the next five years and that businesses would see major enhancements such as extended messaging (EMS) up to 480 characters and multi-media messaging (MMS).
These enhancements offer the potential for a rich new format for enhanced services at minimal cost across all networks and on all handsets. (MB)
Specialising in both turnkey and managed text message services the company has designed and developed a range of modular solutions for text messaging applications. Mr Smith said: “Text messaging is largely perceived as a consumer product exploited by a youth element as a social activity. In fact, to the corporate initiated, text messaging is the hottest new element in customer relations management.
“Those companies that have quietly adopted text messaging as a technology platform for Customer Relations Management are keeping quiet to maintain a competitive advantage.”
Mr Smyth concluded by saying he believed that text messaging would remain a key component of current, 2.5G and 3G mobile phone platforms for the next five years and that businesses would see major enhancements such as extended messaging (EMS) up to 480 characters and multi-media messaging (MMS).
These enhancements offer the potential for a rich new format for enhanced services at minimal cost across all networks and on all handsets. (MB)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
06 June 2002
T-Mobile launches picture messaging service
T-Mobile, formerly One2One, has launched the first true mobile-to-mobile multimedia messaging service (MMS) in the UK.
T-Mobile launches picture messaging service
T-Mobile, formerly One2One, has launched the first true mobile-to-mobile multimedia messaging service (MMS) in the UK.
23 September 2002
Business text service launched by 02
O2 have launched a Business Text Service as a quick and easy way to broadcast text messages to a target audience from any internet-enabled PC. The service, targeted at SMEs, provides a cost-effective alternative to direct marketing as well as enhancing internal communications across an enterprise.
Business text service launched by 02
O2 have launched a Business Text Service as a quick and easy way to broadcast text messages to a target audience from any internet-enabled PC. The service, targeted at SMEs, provides a cost-effective alternative to direct marketing as well as enhancing internal communications across an enterprise.
04 December 2009
Aer Lingus Announces Compulsory Redundancies
After protracted negotiations with the union representing its staff, Aer Lingus has announced no agreement has been made and that compulsory redundancies will follow.
Aer Lingus Announces Compulsory Redundancies
After protracted negotiations with the union representing its staff, Aer Lingus has announced no agreement has been made and that compulsory redundancies will follow.
06 July 2006
Survey reveals employment relations climate improving
The employment relations climate is improving, according to the latest survey. The 2004 Workplace Employment Relations Survey found "significant changes" in the workplace since the last survey was conducted in 1998. The report found that fewer workplaces were reporting grievances.
Survey reveals employment relations climate improving
The employment relations climate is improving, according to the latest survey. The 2004 Workplace Employment Relations Survey found "significant changes" in the workplace since the last survey was conducted in 1998. The report found that fewer workplaces were reporting grievances.
14 December 2005
Talks resolve Irish Ferries dispute
Irish Ferries sailings resumed today as a deal was reached with unions, ending the dispute that had halted all the company's services. A deal was reached overnight during 20 hours of negotiations brokered by the Labour Relations Commission in Dublin.
Talks resolve Irish Ferries dispute
Irish Ferries sailings resumed today as a deal was reached with unions, ending the dispute that had halted all the company's services. A deal was reached overnight during 20 hours of negotiations brokered by the Labour Relations Commission in Dublin.
-
Northern Ireland WeatherThis Evening and Tonight:A fine end to the day with some sunshine, then clear spells overnight. Low cloud could form around some Irish Sea coasts later in the night, or a few fog patches in prone spots.. Minimum temperature 9 °C.
