Menu
25/07/2001
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.
The economic benefits of shifting customer service from High Street to smaller, dedicated sites have resulted in an industry that now employs around 5,000 people in Northern Ireland. Poor working conditions in some of these centres have led to their being branded ‘The coalmines of the 21st century’. Workers face a wealth of problems, ranging from bullying and noise to repetitive strain injury and stress.
In response to the risks faced by this sector, the Council has developed a Safety and Ergonomics in Call Centres course. It examines the key issues in the industry and is designed to help managers and safety professionals improve working conditions through better workplace design and improved management systems.
The one-day course covers musculoskeletal disorders, job design, risk assessment and management, ergonomics and safety training needs, call centre design and future concerns. It is also aimed at managers, supervisors, occupational health and human resources professionals.
The British Safety Council offers a range of training, audit and advisory services to some of the world’s top organisations.
The Council campaigns for higher standards in the workplace and lobbies opinion formers on health and safety issues.
(MB)
The economic benefits of shifting customer service from High Street to smaller, dedicated sites have resulted in an industry that now employs around 5,000 people in Northern Ireland. Poor working conditions in some of these centres have led to their being branded ‘The coalmines of the 21st century’. Workers face a wealth of problems, ranging from bullying and noise to repetitive strain injury and stress.
In response to the risks faced by this sector, the Council has developed a Safety and Ergonomics in Call Centres course. It examines the key issues in the industry and is designed to help managers and safety professionals improve working conditions through better workplace design and improved management systems.
The one-day course covers musculoskeletal disorders, job design, risk assessment and management, ergonomics and safety training needs, call centre design and future concerns. It is also aimed at managers, supervisors, occupational health and human resources professionals.
The British Safety Council offers a range of training, audit and advisory services to some of the world’s top organisations.
The Council campaigns for higher standards in the workplace and lobbies opinion formers on health and safety issues.
(MB)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
23 January 2002
HSENI focus on construction safety measures
The Health and Safety Executive for Northern Ireland (HSENI) has embarked on a week-long province-wide inspection initiative to determine the extent of safety measures used on industrial roofing projects.
HSENI focus on construction safety measures
The Health and Safety Executive for Northern Ireland (HSENI) has embarked on a week-long province-wide inspection initiative to determine the extent of safety measures used on industrial roofing projects.
26 April 2002
NI urged to enter National Safety Awards scheme
The British Safety Council is inviting businesses and organisations in Northern Ireland to enter its National Safety Awards scheme. Six organisations in Northern Ireland are in line for awards with applications invited from large and small enterprises, and from public and private sectors. Last year more than 1,000 organisations were honoured.
NI urged to enter National Safety Awards scheme
The British Safety Council is inviting businesses and organisations in Northern Ireland to enter its National Safety Awards scheme. Six organisations in Northern Ireland are in line for awards with applications invited from large and small enterprises, and from public and private sectors. Last year more than 1,000 organisations were honoured.
18 July 2018
Guide To Sale Of Second-Hand Goods Published
A guide for charity shops and auctioneers offering advice and guidance on the sale of second-hand goods has been published by Belfast City Council.
Guide To Sale Of Second-Hand Goods Published
A guide for charity shops and auctioneers offering advice and guidance on the sale of second-hand goods has been published by Belfast City Council.
02 August 2002
Antrim company wins top UK safety award
Blackbourne Electrical Company, based in Antrim, has won a prestigious safety award from the British Safety Council - the Gold ROSPA Award. Only companies with below-average accident rates are eligible and they face a tough test in order to satisfy the independent Awards Panel.
Antrim company wins top UK safety award
Blackbourne Electrical Company, based in Antrim, has won a prestigious safety award from the British Safety Council - the Gold ROSPA Award. Only companies with below-average accident rates are eligible and they face a tough test in order to satisfy the independent Awards Panel.
10 November 2003
H&S software to reduce training costs
Leading health, safety and environment consultancy Sypol, has launched ‘Personal Safety Advisor’ (PSA), the latest software package in health and safety advice to the business sector in Northern Ireland. Following attendance at health and safety training courses, PSA drip-feeds a range of information to attendees’ desktops.
H&S software to reduce training costs
Leading health, safety and environment consultancy Sypol, has launched ‘Personal Safety Advisor’ (PSA), the latest software package in health and safety advice to the business sector in Northern Ireland. Following attendance at health and safety training courses, PSA drip-feeds a range of information to attendees’ desktops.
-
Northern Ireland WeatherToday:A mostly cloudy start with scattered showers, the showers becoming more isolated and largely confined to the south this morning. Becoming brighter this afternoon, the best of any sunnier spells across northern counties. Northerly winds easing. Maximum temperature 12 °C.Tonight:A dry evening with late sunny spells and some long clear spells overnight. Becoming cloudier across the north towards dawn with a few showers possible. Touch of frost in south. Minimum temperature 0 °C.
