01/05/2003
Belfast firm secures £2m Contact Centre contract
Belfast-based Citizen Relationship Management (CRM) specialist Lagan has secured a £2 million contract with a Customer Contact Centre in Stockport.
The deal, which is through Stockport Metropolitan Borough Council, involves implementing the company's Frontline system which will improve service delivery to the borough’s 290,000 residents.
In addition to the CRM strategy being implemented at the Council, Lagan is providing the ICT, Contact Centre, and service-based employees with skills transfer and training. This will help the Council to become self-sufficient and carry out further customisation and other work itself using Lagan's FrontLine technology.
Commenting on the deal, Des Speed, Managing Director of Lagan, said: “We have been very impressed by the degree of commitment to this project shown by Stockport Council Members and employees, and are delighted to be working with them to help re-engineer and improve the delivery of services to the citizens of Stockport."
The implementation of Frontline is also set to increase employee capacity from 30 to 100 over the next two years.
(MB)
The deal, which is through Stockport Metropolitan Borough Council, involves implementing the company's Frontline system which will improve service delivery to the borough’s 290,000 residents.
In addition to the CRM strategy being implemented at the Council, Lagan is providing the ICT, Contact Centre, and service-based employees with skills transfer and training. This will help the Council to become self-sufficient and carry out further customisation and other work itself using Lagan's FrontLine technology.
Commenting on the deal, Des Speed, Managing Director of Lagan, said: “We have been very impressed by the degree of commitment to this project shown by Stockport Council Members and employees, and are delighted to be working with them to help re-engineer and improve the delivery of services to the citizens of Stockport."
The implementation of Frontline is also set to increase employee capacity from 30 to 100 over the next two years.
(MB)
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31 March 2006
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02 February 2022
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17 September 2019
Body Recovered From River Lagan
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12 April 2012
Man Charged With Pensioner's Murder
A 42-year-old man has been charged with the murder of a pensioner eleven years ago. Coleraine man Norman Moffatt, 73, was walking home after buying a paper in a local shop on Railway Road, Coleraine, on 26 January 2001 when he was stabbed. He died two months later in hospital on 19 March.
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A 42-year-old man has been charged with the murder of a pensioner eleven years ago. Coleraine man Norman Moffatt, 73, was walking home after buying a paper in a local shop on Railway Road, Coleraine, on 26 January 2001 when he was stabbed. He died two months later in hospital on 19 March.
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Northern Ireland WeatherToday:A sunny but frosty start for many. However cloud increases by midday with a few showers reaching the north coast, these mostly light but spreading inland this afternoon. Chilly. Maximum temperature 8 °C.Tonight:A rather cloudy evening with scattered showers. Becoming drier through the night with some good clear spells developing and a patchy frost away from coasts. Minimum temperature 0 °C.