Menu
21/05/2004
Belfast Hilton wins top quality award for UK group
Belfast's Hilton Hotel has been pronounced the best in the Hilton UK group at a glittering awards ceremony in London.
Organised by Hilton hotels UK, the 'Quality Hotel of the Year' award is given to the top hotel in the group which has consistently scored highly in external survey results on mystery customer visits, test calls to reservations and event sales, general customer feedback, employee satisfaction and health and safety.
Patrick Stapleton, Area General Manager of Hilton Northern Ireland said: “We are totally delighted with the result which pays tribute to our hardworking staff who simply enjoy working with the public.
"This is the second year that Hilton in Northern Ireland has won such an award and considering how well-known and respected many of the other hotels are in the Hilton group, this is a real coup for Belfast.”
Welcoming the news, Chief Executive of the Belfast Visitor and Convention Bureau, Gerry Lennon said the Hilton’s success was a measure of how Belfast was becoming increasingly recognised for the high quality of its accommodation, conference and leisure facilities.
“This award shows that the standard of customer service in hotels such as the Hilton Belfast is second to none and is indicative of how Belfast is becoming internationally known for the welcome we provide for both business and leisure tourists,” Gerry said.
The success enjoyed by the Hilton comes on the heels of Belfast being voted as the best European city break destination by the Evening Herald and one of the top five cities in the UK in a poll conducted by the Guardian/ Observer.
(MB)
Organised by Hilton hotels UK, the 'Quality Hotel of the Year' award is given to the top hotel in the group which has consistently scored highly in external survey results on mystery customer visits, test calls to reservations and event sales, general customer feedback, employee satisfaction and health and safety.
Patrick Stapleton, Area General Manager of Hilton Northern Ireland said: “We are totally delighted with the result which pays tribute to our hardworking staff who simply enjoy working with the public.
"This is the second year that Hilton in Northern Ireland has won such an award and considering how well-known and respected many of the other hotels are in the Hilton group, this is a real coup for Belfast.”
Welcoming the news, Chief Executive of the Belfast Visitor and Convention Bureau, Gerry Lennon said the Hilton’s success was a measure of how Belfast was becoming increasingly recognised for the high quality of its accommodation, conference and leisure facilities.
“This award shows that the standard of customer service in hotels such as the Hilton Belfast is second to none and is indicative of how Belfast is becoming internationally known for the welcome we provide for both business and leisure tourists,” Gerry said.
The success enjoyed by the Hilton comes on the heels of Belfast being voted as the best European city break destination by the Evening Herald and one of the top five cities in the UK in a poll conducted by the Guardian/ Observer.
(MB)
Related Northern Ireland News Stories
Click here for the latest headlines.
27 January 2006
Hilton Belfast scores award hat trick
Belfast's Hilton has made it three in a row as the hotel was again named as the number one Hilton in the UK for customer care. Beating 77 of Hilton’s other hotels throughout the UK including the famous London Hilton on Park Lane, this is the third time in the past two years that Northern Ireland has scooped the first place in this national survey.
Hilton Belfast scores award hat trick
Belfast's Hilton has made it three in a row as the hotel was again named as the number one Hilton in the UK for customer care. Beating 77 of Hilton’s other hotels throughout the UK including the famous London Hilton on Park Lane, this is the third time in the past two years that Northern Ireland has scooped the first place in this national survey.
13 February 2024
Tourism NI Launch New 'Get Into Tourism' Training Course
Tourism NI has announced the launch of a new accredited training course, designed to encourage people to 'Get Into Tourism'. The organisation has teamed up with Belfast Metropolitan College to deliver the free Level 2 City and Guilds qualifications.
Tourism NI Launch New 'Get Into Tourism' Training Course
Tourism NI has announced the launch of a new accredited training course, designed to encourage people to 'Get Into Tourism'. The organisation has teamed up with Belfast Metropolitan College to deliver the free Level 2 City and Guilds qualifications.
04 March 2009
Duke Of Edinburgh Celebrates Hilton Birthday
The Duke of Edinburgh, on the second engagement of a one-day visit to Northern Ireland, was this afternoon the guest of honour at a lunch at the Hilton Hotel in Belfast. The event was for Friends of The Duke of Edinburgh Award Scheme, as well as to mark the 10th anniversary of the Belfast Hilton.
Duke Of Edinburgh Celebrates Hilton Birthday
The Duke of Edinburgh, on the second engagement of a one-day visit to Northern Ireland, was this afternoon the guest of honour at a lunch at the Hilton Hotel in Belfast. The event was for Friends of The Duke of Edinburgh Award Scheme, as well as to mark the 10th anniversary of the Belfast Hilton.
04 May 2022
Eastside Awards Returns With 16 Winners
The Eastside Awards in association with George Best Belfast City Airport, celebrating all that is good about East Belfast, has returned after a year's absence with winners being recognised in 16 sought after categories.
Eastside Awards Returns With 16 Winners
The Eastside Awards in association with George Best Belfast City Airport, celebrating all that is good about East Belfast, has returned after a year's absence with winners being recognised in 16 sought after categories.
04 October 2010
Airporter Opens City Centre Routes
There is a new bus service between NI's two main airports and Belfast city centre from today. Despite the continuing recession and fears over this month's UK-wide cutbacks, coach operator, Airporter, has announced details of a new direct link between both Belfast airports and the Belfast Hilton Hotel and Waterfront Hall.
Airporter Opens City Centre Routes
There is a new bus service between NI's two main airports and Belfast city centre from today. Despite the continuing recession and fears over this month's UK-wide cutbacks, coach operator, Airporter, has announced details of a new direct link between both Belfast airports and the Belfast Hilton Hotel and Waterfront Hall.
-
Northern Ireland WeatherThis Evening and Tonight:A few bright spells at first and any showers gradually dying out. Low cloud and mist or drizzle over northern coastal parts will spread south to most areas overnight. Minimum temperature 7 °C.
