Menu
22/01/2003
Social Security Agency takes first Step to Excellence
The Social Security Agency was the only public sector organisation in Northern Ireland this year to receive top marks in the Steps to Excellence quality scheme.
It follows an independent assessment against the European Foundation for Quality Management (EFQM) Model.
Speaking last night at the presentation of the award at the Ramada Hotel, Chris Thompson, the Chief Executive of the Social Security Agency, said: “This recognition of our commitment to providing a quality service is warmly welcomed. We will continue to build on this achievement improving the way we deliver our services to all our customers.
"We accept that we have still a long way to go to provide the sort of service we want but I firmly believe that this award shows that we are heading in the right direction”.
This was the first time the agency had formally entered into the Steps to Excellence quality assessment process. The scheme has three levels of recognition, gold, silver and bronze, and the Agency passed all of these levels to gain the ultimate award – the Mark of Excellence.
Steps to Excellence is a recognition scheme developed to promote the use of the EFQM Excellence Model across the Northern Ireland public sector.
Up to 60% of all Northern Ireland public sector organisations have adopted quality improvement initiatives with the majority (57%) using the EFQM Excellence Model.
(MB)
It follows an independent assessment against the European Foundation for Quality Management (EFQM) Model.
Speaking last night at the presentation of the award at the Ramada Hotel, Chris Thompson, the Chief Executive of the Social Security Agency, said: “This recognition of our commitment to providing a quality service is warmly welcomed. We will continue to build on this achievement improving the way we deliver our services to all our customers.
"We accept that we have still a long way to go to provide the sort of service we want but I firmly believe that this award shows that we are heading in the right direction”.
This was the first time the agency had formally entered into the Steps to Excellence quality assessment process. The scheme has three levels of recognition, gold, silver and bronze, and the Agency passed all of these levels to gain the ultimate award – the Mark of Excellence.
Steps to Excellence is a recognition scheme developed to promote the use of the EFQM Excellence Model across the Northern Ireland public sector.
Up to 60% of all Northern Ireland public sector organisations have adopted quality improvement initiatives with the majority (57%) using the EFQM Excellence Model.
(MB)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
22 March 2024
Northern Ireland's Best Areas For Broadband Revealed
West Belfast has been named the Northern Ireland area with the best broadband, according to a new study. The experts at Getac – Rugged Computing Solutions analysed data from Ofcom Connected Nations 2023 to reveal the spots with the best broadband.
Northern Ireland's Best Areas For Broadband Revealed
West Belfast has been named the Northern Ireland area with the best broadband, according to a new study. The experts at Getac – Rugged Computing Solutions analysed data from Ofcom Connected Nations 2023 to reveal the spots with the best broadband.
19 October 2001
NIE nominated for ‘Business Oscars’
Northern Ireland Electricity (NIE) has reached the national finals of the UK Business Excellence Award for the second year running. A shortlist of seven companies will be competing for the award, known as the UK ‘Business Oscars’ at a gala dinner in London on Tuesday October 23.
NIE nominated for ‘Business Oscars’
Northern Ireland Electricity (NIE) has reached the national finals of the UK Business Excellence Award for the second year running. A shortlist of seven companies will be competing for the award, known as the UK ‘Business Oscars’ at a gala dinner in London on Tuesday October 23.
20 February 2024
Seven Business Ideas To Start In NI
If you take a moment to look up the top business opportunities in Northern Ireland on a search engine such as Google, you'll be greeted with more than a million hits. With so many experts suggesting various options, it's easy to feel overwhelmed when deciding which opportunity to pursue.
Seven Business Ideas To Start In NI
If you take a moment to look up the top business opportunities in Northern Ireland on a search engine such as Google, you'll be greeted with more than a million hits. With so many experts suggesting various options, it's easy to feel overwhelmed when deciding which opportunity to pursue.
31 January 2003
NI 'Centres of Excellence' recognised
Invest NI has recognised some of Northern Ireland's leading 'Centres of Excellence' at an awards ceremony in the Ramada Hotel in Belfast.
NI 'Centres of Excellence' recognised
Invest NI has recognised some of Northern Ireland's leading 'Centres of Excellence' at an awards ceremony in the Ramada Hotel in Belfast.
28 March 2002
Local recruitment agency ‘commended’ for excellence
Aptus Personnel, which has a branch in Pottingers Entry, Belfast, has taken the runner-up award in a prestigious industry scheme only after its first year of operation. The company was commended in the Best Temporary Recruitment Agency category of the ‘Professional Recruiter’ Awards for Excellence 2002.
Local recruitment agency ‘commended’ for excellence
Aptus Personnel, which has a branch in Pottingers Entry, Belfast, has taken the runner-up award in a prestigious industry scheme only after its first year of operation. The company was commended in the Best Temporary Recruitment Agency category of the ‘Professional Recruiter’ Awards for Excellence 2002.
-
Northern Ireland WeatherToday:A cloudy morning with some outbreaks of rain, some on the heavy side. Then turning brighter in afternoon with sunny intervals and more isolated showers. Fresh southeatserly winds. Maximum temperature 14 °C.Tonight:A dry evening with some sunshine to end the day, then staying dry overnight with some clear periods. Winds easing. Minimum temperature 6 °C.
