04/11/2009
Bangor Call Centre Shares UK Win
A call centre in Co Down has helped its client company to win a major UK accolade.
Teleperformance staff in Bangor were part of the F&C Investments team that recently took the UK Top 50 Call Centre Award for Customer Service.
The Bangor team was pivotal in helping its client achieve the highest overall score in the UK's biggest ever call centre benchmarking exercise, conducted by independent market research company GfK Mystery Shopping.
The research also found that 96% of customers got through to the call centres on their first attempt and 66% of customers speak to an agent within 1 minute, compared to 58% in 2008.
Pictured (from left) celebrating the accolade are some of the Teleperformance employees who manage the F&C Investments calls: David Hawes, Kevin Lennon and Martin Carson.
(BMcC/KMcA)
Teleperformance staff in Bangor were part of the F&C Investments team that recently took the UK Top 50 Call Centre Award for Customer Service.
The Bangor team was pivotal in helping its client achieve the highest overall score in the UK's biggest ever call centre benchmarking exercise, conducted by independent market research company GfK Mystery Shopping.
The research also found that 96% of customers got through to the call centres on their first attempt and 66% of customers speak to an agent within 1 minute, compared to 58% in 2008.
Pictured (from left) celebrating the accolade are some of the Teleperformance employees who manage the F&C Investments calls: David Hawes, Kevin Lennon and Martin Carson.
(BMcC/KMcA)
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